Shipping policy
At Kapha, we're committed to ensuring that your order reaches you swiftly and smoothly. Here's what you need to know about our shipping process:
Free Standard Shipping
We're delighted to offer complimentary standard shipping across Australia on all our products. So you can enjoy Kapha's healthful offerings without extra delivery costs.
Express Shipping
Need your items in a hurry? Opt for express shipping and you’ll have your order in just 1-4 business days. Flat Rate Express Rates:
- Alkaline+ Purifier & Rainwater Purifier: $35
- Faucets & Replacement Cartridges: $15
Delivery Timeline
Our standard delivery timeframe is within 2 to 8 business days. While we strive to expedite your order, please note that delays due to shipping couriers, credit card verification processes, holidays, or other external factors are beyond our control.
Order Tracking
Once dispatched, you'll receive a tracking number to follow your order’s journey to your doorstep.
Missing Tracking Number
If your tracking number hasn't reached your inbox, we recommend checking your spam folder. Still can't find it? Reach out to us at info@kapha.com.au, and we’ll assist you promptly.
Ensuring Successful Delivery
To avoid any hiccups or delays, please ensure your billing and shipping information matches your credit card details and that your shipping address is complete, including any necessary apartment numbers or post codes. Don’t forget to include a contact phone number.
Questions?
For any shipping inquiries or further assistance, don't hesitate to contact us info@kapha.com.au – we're here to help every step of the way.